Yaffe frowns and soon understands what is going on.
Perhaps a young girl is pregnant and the parents want her to get an abortion.
But the girl is not willing to.
“Where are the director of their department and the other doctors?”
“They haven’t even come yet, so Dr. Yang is the only one there. Dr. Yang has tried every method. So I have no choice but to ask you for help.
Yaffe walks into the office quickly, putting down her bag, and quickly puts on her white coat, “Let’s go, you can tell me the specific situation on the way.”
“Ok.”
**
The two go downstairs from the safe passage. Before reaching the floor where the obstetrics and gynecology department is located, they hear violent quarrels and verbal abuse.
Anne pauses, and looks at Yaffe in a daze.
Yaffe walks out of the safe passage expressionlessly, turning a blind eye to the chaotic corridors, and says coldly, “What are you going to do? If you want to fight, please go somewhere else and don’t disturb other patients.”
Rowie breathes a sigh of relief when she sees Yaffe, and says softly to the patient, “Everyone, please stay calm; please go back to your bed and rest.”
The patients gathering in the corridor go back to their ward with the help of the nurses.
Yaffe walks to the angry middle-aged couple, “Please come into the office to talk to me, and don’t disturb others in the corridor.”
“What can you doctors do besides saying nice things?” the woman yells dissatisfiedly.
“There are many things that we can do. However, you are the patient’s family, and we are doctors. Let’s just solve the current problems first.”
The couple looks at Yaffe, who is calm and fearless. They nod slowly and follow her into Rowie’s office.
Yaffe sits down at Rowie’s desk, “I have heard the general situation just now from my assistant. Now I want to hear your demands, after that our hospital will discuss with you about the most effective solution for the both parties.
The man spits on the ground, “Boo! I don’t trust you!”
“It doesn’t matter if you trust us. If you really can’t trust us, you can go through the discharge procedures and find a hospital that you trust more, which is also a feasible method. But it is not suitable for you to make such a noise. Do I have to make further explanation to you?”
The man is shocked by Yaffe’s words.
Seeing that Yaffe is not as gentle as Rowie, the woman softens her voice unconsciously, looking at the card on Yaffe’s chest, “Doctor Qin, we have no intention of transferring. We still trust Youndgon Hospital. My husband and I are anxious about our child. Our child is only 14 years old, who is in the honors class of a key high school, but she suddenly got pregnant. This is a huge disaster to us and our child. The hospital is unable to come up with a quick solution. We are so anxious that we fail to control our emotions. We didn’t mean to embarrass you.”
“I understand your feelings. The hospital also has rules and regulations. It is definitely not a deliberate delay. I am not an authoritative person in the obstetrics and gynecology department, but I can simply tell you about the operation process of the hospital. Generally speaking, we are very cautious when our juvenile patient requires an abortion, during which three factors are our main concern. The first one is ectopic pregnancy, the other is heavy bleeding, and the third is the patient’s health condition.”
Yaffe sees that the husband and wife are listening carefully to her, and continues, “If you think we are deliberately delaying the operation time because we want you to stay in the hospital for a few more days, you are wrong. The routine inspection this afternoon is to rule out the chance of an accident during the operation. If you can provide us with your daughter’s usual physical examination report, maybe we can omit the third aspect and try to perform the operation on her tomorrow morning. Do you understand?”
“Yes, thank you doctor.”
“Next I’ll let Dr. Yang explain to you about the things you should pay attention to before the operation.”
“Good.”
Yaffe glances at Rowie, and Rowie nods.
Yaffe takes Anne and leaves.
Anne blinks a few times, “Yaffe, aren’t you afraid that the couple will beat you?”
“If they beat me, I can fight back. What’s there to be afraid of?”
“That’s true.”
Yaffe pauses and says, “We must also take the initiative in the doctor-patient relationship. But first we should guarantee not to make any mistakes in our work, which requires excellent professionalism and strong professional skills. That’s what you have to remember.”
“Yes, I will.”
“But you have to be cautious. The media like to exaggerate things and intensify the conflicts between the patients and the hospital. The patients and their families have lost their basic judgment and reason because of their illness. Any radical behavior is possible under that circumstance. At that time, there might be severe injuries and deaths because of their radical behavior. You have to be more attentive.”
Anne nods.
Yaffe seldom talks to her so seriously, but when she is serious, she is really advising her.
She does not have the same skill and aura as Yaffe does. If she encounters a patient or family member who wants to hurt her, she will definitely not be able to deal with it well.
…
After the busy morning has passed, Yaffe calls Rowie when she is about to get off work and invites her to eat in the hospital cafeteria.
When they arrive in the cafeteria, Anne has already prepared their meals.
Rowie’s eyes are a little red. Apparently she was just crying.
She takes the tray but can’t eat anymore.
Upon seeing this, Anne takes her tray and goes to join the nurses to eat with them.
After having two bites of rice, Yaffe can’t help but says, “You know, people can even read from your face that you are kind, as if you are inviting them to bully you, no wonder you are always bullied.”
Rowie’s mouth twitches, “Really?”
“Half true and half false. I don’t know how you understand the position of a doctor. My understanding is that I must do it well if it is within the scope of my work, so that people can’t find any mistakes. Apart from the technical aspect, if anyone dares to bully me, I will fight back! We must be tough especially when facing the patients and their families,.”
Rowie nods, still lacking energy, “Yaffe, I can’t do this for you. We are different. Even if you are resigned by the hospital, your parents can support you, and Quinn will not sit around doing nothing. But my home is not in Chandely. It is difficult for me to settle here. If I lose my job, my whole family will come and scold me.”
Yaffe wants to say “Even if you are resigned, I can help”, but she chooses to keep silence.
It is always easier to say than to do. She and Rowie have different personalities and family backgrounds, and they look at things from different perspectives.
However, she really doesn’t think it is difficult to deal with a few patients’ family members occasionally, and she thinks Rowie is just too cautious.
There is a strange theory.
The more you don’t want something to happen, the more likely it will happen.